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Cancellation Policy

At She Care Dubai, we understand that sometimes you may need to cancel an order. This policy outlines how cancellations are handled.

1. Order Cancellation by Customer

  • Customers may request to cancel an order within 24 hours of placing it, provided the order has not yet been processed or shipped.

  • To request a cancellation, please contact our customer support team at:
    📧 support@shecaredubai.com
    📞 +971 [insert number]

2. Orders Already Shipped

  • Once an order has been processed or shipped, it cannot be canceled.

  • In such cases, you may follow our Return & Exchange Policy after receiving the item.

3. Cancellation by She Care Dubai

We reserve the right to cancel an order under the following circumstances:

  • The item is out of stock.

  • Payment could not be processed successfully.

  • Fraudulent or suspicious activity is detected.

  • Delivery details are incomplete or incorrect.

If your order is canceled by us, you will be notified immediately, and a full refund will be issued.

4. Refund Timeline

  • For approved cancellations, refunds will be issued via the original payment method within 7–14 business days.

  • Store credit may be offered as an alternative for faster refunds.

5. Contact Us

If you wish to cancel an order or have any questions regarding this policy, please contact our support team:
📧 support@shecaredubai.com
📞 +971 [insert number]