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Return & Exchange Policy

At She Care Dubai, your satisfaction is very important to us. We want you to feel confident when shopping with us. This policy explains how returns and exchanges are handled.

1. Eligibility for Returns & Exchanges

  • Items must be returned within 7 days of delivery.

  • Products must be unused, unopened, and in their original packaging.

  • Proof of purchase (order number or receipt) is required.

2. Non-Returnable Items

For hygiene and safety reasons, certain items cannot be returned or exchanged, including:

  • Opened or used beauty, skincare, haircare, or personal care products.

  • Items purchased during clearance or final sale promotions (unless defective).

3. Defective or Incorrect Items

  • If you receive a defective, damaged, or incorrect item, please contact us within 48 hours of receiving your order.

  • We will arrange for a replacement or a full refund at no extra cost to you.

4. Process for Returns & Exchanges

  1. Contact our customer support at support@shecaredubai.com or call +971 [insert number] with your order details.

  2. Our team will confirm if your item is eligible for return or exchange.

  3. Approved items must be shipped back to us using the courier service instructed by our team.

  4. Once inspected and approved, we will process your exchange or refund.

5. Shipping Costs

  • Return shipping fees are the responsibility of the customer unless the item is defective or incorrect.

  • If eligible for a refund, shipping fees are non-refundable.

6. Refund Method

  • Refunds will be processed through the original payment method within 7–14 business days after receiving and inspecting the returned item.

7. Exchanges

  • Exchanges are subject to product availability.

  • If the requested item is unavailable, a refund or store credit may be offered.

8. Contact Us

If you have any questions about our Return & Exchange Policy, please contact us:
📧 support@shecaredubai.com
📞 +971 [insert number]